Customer Support
TLDR
Troubleshoot information security software issues, provide timely customer updates, and escalate complex problems to product specialists.
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Customer Support to join our team in Tokyo.
Responsibilities
• Provide first level customer support service to customers
• Investigate and understand problems faced by customers
• Troubleshoot and provide problem resolution if available
• Escalate problems to product specialist if necessary
• Provide timely update to customers on the ongoing troubleshooting status
Requirements
• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
• Minimum of 2 years working experience in information security software and in a customer support role
• Basic understanding of different mobile technologies, operating systems, cloud computing and others
• Working knowledge in programming languages such as C/C++, Java and REST
• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
• Excellent social skills and team player
#LI-LS1
OneSpan builds advanced digital identity and anti-fraud solutions that facilitate secure, trust-based transactions across various sectors, including banking and healthcare. Our products, which are trusted by many of the world's leading banks, provide high-assurance identity verification, seamless e-signature workflows, and robust mobile security to ensure integrity in digital agreements.
- Founded
- Founded 1991
- Employees
- 500+ employees
- Industry
- computer software
- Funding stage
- Public
- Stock ticker
- Publicly traded (OSPN)