Customer Support Representative

Do you love advocating for customers? Enjoy working with a small, dedicated team? Then we'd love to meet you! We are looking for an experienced Customer Support Representative with a strong background in online communities and email-based support with a passion for going above and beyond.

Platphorm, LLC builds innovative multi-modal information exchanges, and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.

The marketplace we've built enables anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. We are a growing company offering a great opportunity for the right candidate!

What you will be doing:

As an expert on our products and customers, you will serve as a liaison between customers and the rest of the company, and act as the customers' advocate by:

• Responding to individual customer support issues and ensuring a timely response to all customer support inquiries.
• Identifying technical issues, suggesting enhancements, and communicating them to the engineering team.
• Engaging in social media, including forums for internal customers. You will be one voice of the company.
• Creating and maintaining documents that answer common support questions.

Requirements:

• Have a strong understanding of online communities and a knack for technology. 
• Experience as an online community member. Experience as a community manager is a plus.
• Have 3+ years experience in a customer support role for a technical product focused on online support.
• Have a strong understanding of online communities and knack for technology.
• Have proven success at providing exceptional customer service.
• Have strong written communication skills.
• Thrive in a small team environment and are willing to help out with duties outside the scope of your job.
• Have a Bachelor's degree.
• Can work either Saturday or Sunday.
• Must be comfortable with adult content.

Benefits:

• health/dental vision insurance,
• 401K, work/life balance, 13" macbooks
• adjustable desks,
• snacks and
• Friday Happy Hours!
• Great location Our San Francisco office is steps from the Powell BART/Muni station!

We are looking for full time candidates to join us in our San Francisco office. If you can't wait to join our team, send your cover letter and resume today to jayw@platphormcorp.com