Insify
Insify

Customer Support Specialist (French market)

This job is no longer available and isn't accepting applications.

TLDR

Deliver top-notch Francophone customer support for a fast-growing, 100% digital insurance platform, championing customer-centric, entrepreneurial service.

Looking for a Role with Impact? Become a Customer Support Expert at Insify!

Entrepreneurs deserve better insurance. Fast, simple, fair—that’s what we deliver at Insify. While today’s businesses evolve at lightning speed, traditional insurers are stuck in the past. We’re here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls—just seamless, smart insurance.

If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.

Your Mission

As a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs. 

What you will do

  • Assist customers via email, chat, and phone with clarity and empathy. You’ll go above and beyond to create “wow” moments for clients, tackling challenges with a solutions-first approach.
  • Continuously improve the customer experience, collaborating across teams—your ideas will make a difference!
  • Provide feedback to refine our products and processes, always keeping the customer at the centre.
  • Grow and evolve with us
  • What you'll bring

  • Fluency in French (written & spoken) — this is non-negotiable!
  • Available full-time.
  • Enthusiastic, motivated, and ready for challenges - you do not give up easily.
  • Strong communicator with great attention to detail.
  • Independent yet a team player—thriving in a small but dynamic team.
  • Bonus points if you:

  • Have experience in a regulated sector (insurance, banking, fintech) or customer support
  • Have worked in a startup before and love the fast-paced environment
  • Why Join Us?

    💰 Competitive salary – because great talent deserves great pay - 38k to 45k.

    🏡 Hybrid work – 2 days remote per week

    🚆 Travel reimbursement – we’ve got your commute covered

    🏖 25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!)

    🏋️‍♂️ 50 EUR/month well-being budget – for gym, UberEats, or whatever you like!

    🎉 Epic team events – drinks, offsites, parties, merch, and more

    💻 MacBook – because you need the best tools to shine

    🚀 Career growth – leadership programs, coaching, and real impact!

    Benefits

    Career development opportunities

    Career growth – leadership programs, coaching, and real impact!

    Paid Time Off

    25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!)

    Remote-Friendly

    Hybrid work – 2 days remote per week

    Wellness Stipend

    50 EUR/month well-being budget – for gym, UberEats, or whatever you like!

    Insify is a fast-growing European insurtech that is redefining business insurance for entrepreneurs, freelancers, and SMEs. By offering fully digital, transparent, and fairly priced insurance solutions, Insify simplifies the coverage process, allowing customers to focus on their work without the hassle of paperwork. With a mission to lead the European market and innovate using AI technology, Insify stands out as a disruptive force in the insurance industry.

    Founded
    Founded 2020
    Employees
    51-200 employees
    Industry
    insurance
    Funding stage
    Series B
    Total raised
    $50M raised
    View company profile
    No longer accepting applications

    This job is no longer available