Customer Support Specialist (German-speaking)

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.

As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

Your Responsibilities

• Respond to customer queries via phone, email and chat in a timely and professional manner.
• Trouble shoot and resolve customer issues ensuring a positive customer experience.
• Collaborate with other departments to escalate and resolve complex issues.
• Management of customer engagement tool.
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Your Capabilities and Skills

• Native-level German both spoken and written is required
• Experience in customer service or similar customer-oriented jobs
• Team player with excellent communication skills, and the ability to thrive working in a remote team.
• Digitally savvy, with a clear openness towards using AI tools
• Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

Shift arrangements

We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:

• From Monday to Friday, 07:00am to 3:30pm (with 30 minutes lunch break)
• Availability from 06:00am to 2:30pm occasionally is a plus
• From Wednesday to Sunday, with various shift starting times
• From Saturday to Wednesday, with various shift starting times

Should you decide to apply, then you’ll be asked in a next step which of the above shifts you can accommodate to. We do not need all possibilities covered.

Travel and other work conditions

This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2 – 3 days per trip expected).   

Per annum salary indication £ 31’000,-

Ready to take the next step in a dynamic HR tech company?
At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.