Customer Support Specialist - International Markets
TLDR
Shape a new European market while explaining complex insurance policies, onboarding customers within 2 minutes, and improving the product from customer insights.
ABOUT US
Europe is changing. More and more people are choosing freedom — as freelancers, self-employed workers, or entrepreneurs. They decide when, how, and with whom they work. But that freedom comes with a downside: uncertainty.
At Insify, we believe entrepreneurs shouldn't have to worry about insurance. That's why we're building something the insurance world desperately needs: transparent, fair, and fully digital insurance, designed specifically for people who work for themselves. No complicated paperwork, no hassle. Sorted today, covered tomorrow.
We now insure thousands of customers across Europe — and we're just getting started.
The Operations Team
We are the face of Insify. With every call, every email, and every conversation, we build trust. We make sure customers feel heard, supported, and well taken care of — even when things get complicated. Speed and quality go hand in hand, and we continuously improve based on what we learn. With a growing team and expansion into multiple European countries, you play a direct role in something that makes a real impact.
Your Role
As one of our first Customer Support Specialists for a new European market, you won't just be supporting customers— you'll be a founding voice of that market at Insify. That means helping us build and shape the experience from the ground up, while being the first point of contact for entrepreneurs at some of the most important moments in their business.
What You'll Do
What You Bring
What We Offer
Benefits
Free Meals & Snacks
Company MacBook — so you can always work quickly and efficiently.
Home Office Stipend
Travel reimbursement — we help with your commute.
Learning Budget
Willing to obtain a relevant certification as part of your professional development. We pay for it and guide you through it.
Growth opportunities
Room to grow — at Insify, you grow with the company. For the right person, this is much more than just another job.
Paid Time Off
25 vacation days — plus an extra day off on Christmas Eve if it falls on a working day.
Remote-Friendly
Hybrid working — two days working from home once you're fully onboarded.
Wellness Stipend
€50 net per month via Alleo — save it up and spend it however you like, from gym membership to UberEats.
Insify is a fast-growing European insurtech that is redefining business insurance for entrepreneurs, freelancers, and SMEs. By offering fully digital, transparent, and fairly priced insurance solutions, Insify simplifies the coverage process, allowing customers to focus on their work without the hassle of paperwork. With a mission to lead the European market and innovate using AI technology, Insify stands out as a disruptive force in the insurance industry.
- Founded
- Founded 2020
- Employees
- 51-200 employees
- Industry
- insurance
- Funding stage
- Series B
- Total raised
- $50M raised