Customer Support Specialist (m/f/n)

Summary

Our customer support team is looking for a new member (m/f/n) with good technical skills, professional communication style and active English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.

Job description

As customer support specialist (m/f/n) you will:

• Provide basic technical support to our customers and partners 
• Manage incoming calls and emails in expected quality and quantity 
• Solve basic customer issues 
• Delegate more complex problems to teams responsible  
• Cooperate with higher level customer support teams

What do we expect from you:

• High school or University degree
• Previous experience with customer support or assistance is a plus
• Have English on good spoken and written level (ideally B2) 
• Proficient in Slovak language 
• Be active OS Windows user
• Have focus on meeting goals
• Speak in a professional tone of voice 
• Like to learn new things and be flexible in finding solutions
• Show ownership and sense of responsibility for your tasks 

Basic wage component (gross): from 1250 Euro (fresh graduate)

• The final wage is adjusted based on the experience and seniority level.
• Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months) 

#LI-LV1 #LI-Hybrid #entrylevel

Benefits

Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location

Bratislava

Additional locations

Time type

Full time