Customer Support Specialist - Malay Speaker

Responsibilities

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
• Effectively analyze customer data to provide appropriate recommendations and resolve issues
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
• Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
• Build rapport with clients and effectively manage conflicts or misunderstandings
• Contribute to team efforts by achieving related results as needed
• Commit to meeting quality standards when handling customer inquiries

Requirements

• Excellent communication skills, both verbal and written
• Proficiency speaking and writing in Bahasa Melayu
• Strong interpersonal and communication skills
• High level of professionalism and customer service orientation
• Attention to detail, with excellent organizational and time management skills
• Ability to work well in a team and collaborate with other departments
• Own a laptop, stable and reliable internet connection
• A dedicated and quiet home workspace suitable for remote work

We Offer

• 8 paid sick leave shifts per year
• 12 paid vacation leave shifts per year
• Medical insurance budget
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)