Customer Support Specialist
TLDR
Support a high-load entertainment platform by resolving complaints, troubleshooting issues, and collaborating with tech teams to drive a safe, seamless user experience.
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
We are developing a partner advertising high-load system with a large RPS, convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole.
We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.
The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
Job Responsibilities
Handle and resolve customer complaints providing the best customer experience.
Investigate complaints, troubleshoot issues and identifying trending problems.
Report bugs to the technical team.
Requirements
1+ year experience as a Customer Support Specialist (сhats, emails, tickets).
Ability to work morning, day and night shifts.
Very good English skills (С1).
Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
Perfect communication and problem-solving skills.
Customer orientation and ability to adapt/respond to different types of characters.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
Quick Video Interview (5-15 min).
Technical interview (1 hour).
Test task.
Benefits
Equity Compensation
Competitive compensation with a service contract.
Home Office Stipend
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Learning Budget
Career growth in a fast-scaling project with opportunities to influence technical decisions.
Peer recognition program
A culture of recognition: our peer reward program celebrates contributions from across the team.
Paid Time Off
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
Remote-Friendly
Full remote work.
Wellness Stipend
Mindfulness benefit, including psychological support with 50% coverage
Mayflower is a technology company focused on transforming the entertainment industry through high-load products that support real-time engagement for millions. We combine advanced engineering solutions with a cutting-edge advertising system to deliver a seamless live streaming experience, positioning ourselves at the forefront of live entertainment.