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Omnisend
Omnisend

Customer Support Specialist

Turkey
Full-Time
Remote
€1.100 – €1.300 per month

TLDR

Resolve customer issues through email and chat, lead specialized support initiatives, and mentor junior colleagues alongside Product, Tech Support, and Deliverability teams.

Working at Omnisend is... kind of boring. Not the soul-crushing kind, more like smart people doing great work without chaos or drama.
That’s because we focus on what matters. No pointless meetings, micromanagement, or unnecessary bureaucracy getting in the way. And when we're not sure what the next move should be, we test it — we're data-driven, and insights beat gut feelings every time.
Same goes for how we treat each other. Feedback here is honest, because people actually listen, and there's no room for egos or hand-holding. Everyone's an experienced professional who moves fast and adapts easily.
All of this matters, because Omnisend is customer-funded and customer-driven, so our work stays rooted in solving real problems for ecommerce brands. Results > promises.
And when the work's done, we know how to enjoy it — the grown-up kind. Workations, team gatherings, the occasional party. Nothing forced, no awkward icebreakers. We genuinely like being around each other.

We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.

Great marketing doesn’t need to be expensive—our customers prove that every day.

What you’ll do @ Omnisend:

  • Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
  • Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
  • Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.
  • Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.
  • Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.
  • Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.
  • Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction.

    • Work schedule:

  • We are currently looking for a colleague who can start work from 7AM–9PM EET time and be available to cover weekend shifts. You will work 9-hour shifts, 1-hour break.

    • What we expect you’ll bring:

  • Fluency in English, both written and spoken.
  • Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr).
  • Strong ownership mindset—you take responsibility, follow through, and deliver results.
  • Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure.
  • Excellent communication skills—clear, empathetic, and professional in all interactions.
  • Problem-solving ability with attention to detail and a proactive approach.
  • Flexibility to adapt to changing situations, schedules, and customer needs.
  • A long-term mindset—you’re looking for a stable role where you can grow with us.

    • What we offer in return:

  • Gross salary: 1100-1300 EUR/month based on experience.
  • Quarterly salary reviews.
  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
  • Unlimited access to psychotherapy.
  • Workstation budget (420 EUR).
  • Work anniversary gifts (like home cleaning services).
  • Attractive workations and team-led team-building events.
  • Working methods and best practices inspired by Silicon Valley’s top tech companies.
  • Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.

    • Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.

    Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150 ,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.

    Benefits

    Health Insurance

    Private health insurance.

    Home Office Stipend

    Workstation budget (420 EUR).

    Learning Budget

    Unlimited learning budget for self-improvement after 3 months.

    Workations and team-building events

    Attractive workations and team-led team-building events.

    Remote-Friendly

    Fully remote role

    Wellness Stipend

    Unlimited access to psychotherapy.

    Omnisend
    Omnisend

    Omnisend builds an ecommerce-focused email and SMS marketing automation platform that empowers over 150,000 brands to grow their revenue effortlessly. With seamless integrations and intuitive tools, it streamlines complex marketing processes, making it easier for ecommerce teams to connect with their customers and enhance their online presence.

    Founded
    Founded 2014
    Employees
    201-500 employees
    Industry
    internet
    E-commerce Retail SaaS
    View company profile
    Customer Support Specialist