Customer Support Specialist | On-Site | Seattle
TLDR
Answer customer inquiries via email and live chat, troubleshoot issues, and report product feedback to Product and Engineering.
About Us
Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our downtown Seattle office!
The team
Grid's customer support team handles everyday customer questions, making sure each inquiry is answered clearly and accurately. We collaborate with teams across the company, including Product and Engineering, to solve problems and enhance the customer experience. By listening to our users, we help improve our products and ensure our customers have a smooth and enjoyable experience with Grid.
The role
We are looking for a motivated Customer Support Specialist to join our growing team. In this role, you will answer customer questions, troubleshoot issues, gather feedback, and guide customers through new product adoption, to ensure a seamless and satisfying experience.
What you'll do:
What we're looking for:
To keep things simple, at Grid we're looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.
Benefits
Equity Compensation
401K
Health Insurance
Vision
Grid builds a comprehensive fraud prevention platform that combines identity verification and data integration, targeted primarily at financial firms and startups. What sets us apart is our focus on creating future-proof solutions that adapt to the evolving landscape of fraud tactics, ensuring businesses can maintain trust and security online.