Customer Support Specialist with German
TLDR
Guide German-speaking hosts through software, troubleshoot system configurations, and connect properties to Airbnb, Booking.com, and VRBO.
Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.
Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.
De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.
Maintain precise documentation and share insights that elevate our customer support knowledge base.
Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.
Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 60 different nationalities.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
Benefits
Home Office Stipend
Expense Coverage for Computers & Gadgets.
Growth and development opportunities
endless opportunities for growth and development.
Virtual team activities
Join us for virtual team activities.
Remote-Friendly
The freedom to work from home.
Lodgify builds a powerful platform that helps property owners and managers streamline their vacation rental businesses using advanced technology. Our service is tailored for the global vacation rental market, providing tools that enable users to manage listings, bookings, and customer relationships all in one place. What sets us apart is our commitment to empowering entrepreneurs in the hospitality space to maximize their potential and grow their businesses.
- Founded
- Founded 2012
- Employees
- 201-500 employees
- Industry
- computer software
- Funding stage
- Series B
- Total raised
- $37M raised