Customer Support Technician

We build. We create impact. 

As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:

• Remotely connecting with customers to identify root causes and resolving issues
• Diagnose failures in the software operating system and in the database
• Identify hardware or infrastructure problems
• Identify, solve, or escalate setting problems during a troubleshooting
• Identify, solve, or escalate software or system problems during a troubleshooting
• Interact directly with clients via telephone and email
• Maintenance and troubleshooting
• Report bugs
• Set up and install VPN connections

Qualifications we’re looking for.  

• Experience: 
  • 1 - 2 years’ experience in a Tier II customer facing technical support position.
• Skills: 
  • Knowledge in TCP / IP networks
  • Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
  • Any programming experience, Front end JavaScript is a plus
  • Fluent English required
  • Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing is a plus
• Abilities: 
  • Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner. 
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment. 
• Education:
  • National Diploma in IT

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential  
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

All your information will be kept confidential according to EEO guidelines.