Data Analyst - Customer Experience

Role Purpose

Reporting to the Customer Experience (CX) Operations Support Manager, you will support the CX team in data analytics as well as project management. You will contribute to the development of projects and programmes that will drive operational improvement and change.

Responsibilities

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets for process improvement opportunities
• Participate in project meetings to gather user requirements and understand business needs
• Assist in scoping of project objectives, success factors, and key milestones.
• Ensure business requirements specified by CX process owners and business stakeholders are accurately represented and understood by the project development team
• Coordinate and communicate regularly with system users on project progress, design changes and other work impacting the respective user community

Requirements

• Bachelor's degree in Business or any other relevant courses
• Preferably 1-2 years of experience as a Data Analyst or Business Data Analyst
• Knowledge and experience with reporting packages (Business Objects etc), databases (SQL etc)
• Experience in using statistical packages for analyzing datasets (Excel, Tableu etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Excellent organizational skills, ability to multi-task and interact with varying stakeholder groups
• Ability to effectively manage multiple project timeline is critical
• Open to entry level candidates