Desktop Support Specialist
TLDR
Provide first-line Help Desk support for software and hardware, including AD/Entra management and Microsoft 365, to ensure smooth IT operations.
UASI is an innovative healthcare consulting firm, serving nationally recognized leaders in healthcare and we are seeking a multi-skilled IT professional in our corporate office. Technical knowledge, a problem-solving mindset and excellent customer service are a must for the position.
The primary purpose of this position is to provide remote and local system users with first line Help Desk support related to software applications and hardware. Additional responsibilities will include:
- Answer incoming Tech Support calls and effectively utilize the Help Desk and asset management systems
- Deploy, ship, track, and refurbish Windows workstations and perform regular routine maintenance and basic troubleshooting on workstations or virtual machines
- Create and Remove users in both Entra and Active Directory including setting up appropriate groups and permissions
- Add users to systems including internal systems, Secure File Transfer protocol, and facility databases in SQL and ensure appropriate access based on permissions
- Train new users on UASI system use & basic Microsoft 365 tools
- Answer calls and resolve tickets during after-hours call rotation
- Apply updates to servers during monthly system maintenance
- Troubleshoot basic issues with Office, Exchange, Teams and internal systems
Requirements for the position include:
- Competence with Windows desktop operating systems (Windows 11 and Azure Virtual Desktops)
- Familiarity with Active Directory, Entra, OneDrive, and SharePoint
- Familiarity with Microsoft Office
- Experience in remote desktop troubleshooting
- Basic knowledge of networked computing
- Bachelor’s degree or associate degree in a related field, or at least 2 years equivalent work experience
Preferred qualifications:
- Knowledge of healthcare system requirements & HIPAA regulations
- Knowledge of database design, query, and maintenance, data warehouses, and Quickbase
- Power BI dashboard and query building
UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer a competitive pay and an excellent benefit package. Don’t pass on this great career opportunity!
UASI delivers expert Health Information Management (HIM) solutions, leveraging over 40 years of industry experience to serve healthcare providers. We focus on enhancing coding expertise while offering flexibility and a robust support system for professionals dedicated to advancing their careers.