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Aera Technology
Aera Technology

Developer Support Engineer (Night Shift)

Pune, India
Full-Time
Remote

TLDR

Resolve customer-reported issues through root cause analysis, SQL, REST API, and collaboration across QA, engineering, and product teams.

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision-making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. 

The​ ​ Developer  Support Engineer ​will​ ​be​ ​a key team member ​that​ ​helps​ ​customers​ ​solve​ ​technical​ ​issues for our cloud-based analytics application. This​ ​customer-facing​ ​position​ ​requires​ ​strong​ ​communication​ ​skills, ​​troubleshooting, and​ ​excellent​ ​problem-solving​ ​skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity.

Responsibilities

  • Quickly learn the functional aspects of Aera's product line
  • Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management
  • Gather information systematically and efficiently perform root cause analysis
  • Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
  • Responsible for respecting the defined SLA’s we have with each customer
  • Develop knowledge base articles for the use of internal teams and external partners
  • Participate in shift rotation
  • Bring​ ​a​ ​positive, collaborative, ​team-oriented​ ​attitude​ ​to​ ​the​ ​office​ ​and​ ​your​ ​customers every​ ​day!

    • About you

  • 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent

  • Experience with SSO, REST API

  • Good knowledge of SQL, DB performance analysis and optimization.

  • Knowledge or Experience with Application servers

  • Knowledge of the following tools is preferred:, JIRA, Confluence, Github (or similar), Log analysis and performance troubleshooting in Unix

  • Experience working in a start-up software company is a strong advantage

  • Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts

  • SAP techno-functional experience will give you a large advantage working with our large enterprise customers

  • On- and offshore coordination and communication

  • Very eager to dig into technical support issues to figure out the root cause so the issue will not recur

  • Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!

    • Nice to have

  • Understanding of 3 tier application architecture

  • Working knowledge of cloud platforms

    • Benefits

    Remote-Friendly

    Fully remote role

    Aera Technology
    Aera Technology

    Aera Technology specializes in Decision Intelligence, providing a platform that digitizes, augments, and automates decision-making processes for enterprises. By leveraging AI and machine learning, Aera empowers organizations to enhance their operational efficiency and sustainability, ultimately driving significant revenue gains and cost savings.

    Founded
    Founded 2017
    Employees
    201-500 employees
    Industry
    Internet Software & Services
    Total raised
    $170M raised
    View company profile
    Developer Support Engineer