Digital Onboarding Associate

Who We Are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What You’ll Do

• Set our customers up for success by supporting them with onboarding and launching brands on OFO’s.
• Assist customers with reviewing and building menus for their online storefronts. Extract menu information and data points and synthesize on multiple food delivery platforms.
• Train customers on online brand management, acting as key interface with customers via phone, Zoom and email support in a professional and efficient manner.
• Deliver high quality product support, adhering to processes to minimize mistakes.
• Assist with quality assurance for brand menus with a high level of detail and speed.
• Communicate regularly with the onboarding team, local customer success managers and account executives to ensure positive customer experience during onboarding.
• Provide an industry-leading customer experience through all stages of onboarding, achieving CSAT targets and partnering with sales and success teams to support implementation success.

What We’re Looking For

• Bachelor’s degree preferred
• 3–5 years as an Account Manager or an Onboarding Specialist
• Ability to support customers on a daily basis 
• Strong communication, organization, and problem‑solving skills
• Experience working in fast‑paced environments requiring adaptability and initiative
• English B2

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B - $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What Else You Need To Know

This role is based in our Santiago office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others? 

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