Director, Forward Deployed Engineering
TLDR
Lead enterprise AI deployments from kickoff to go-live, turning field insight into scalable products, implementation playbooks, and measurable customer outcomes.
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 500M+ calls
- Driven $7B revenue for customers
- Scaled to $##M ARR
- Built amazing NYC (Midtown) in office culture
ABOUT THE ROLE:
As our first Director, Forward Deployed Engineering at Regal, you'll grow and lead our Forward Deployed Engineering function, the team responsible for turning our AI Agents into measurable business outcomes for our customers. You'll set the standard for what a high-quality, fast, scalable deployment looks like.
This is a role for a leader who operates at the intersection of strategy and execution. You're just as comfortable in the technical weeds as you are in an executive briefing. You'll partner at the leadership level with Product, AI, and Customer Success to turn field learnings into better products, sharper implementation playbooks, and new avenues for growth. You'll own how Regal delivers value to customers and how we scale that impact company-wide.
If you're a commercially-minded builder who's led teams through a fast-moving territory and wants to operate at the forefront of AI, this is a chance to define how the next generation of AI-powered customer experiences gets built and deployed.
RESPONSIBILITIES:
ABOUT YOU:
BENEFITS/PERKS:
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
Benefits
Free Meals & Snacks
In-office breakfast and snacks daily
Health Insurance
Medical, Dental, and Vision plans - 80% covered by the company
Laptop workstation
Complete laptop workstation
Paid Parental Leave
Paid Time Off
Flexible PTO & 11 paid holidays/year
Wellness Stipend
Subsidized ClassPass membership
Regal is an AI Agent Platform designed to revolutionize customer communications for businesses of all sizes. By providing customizable and data-connected AI Agents that are always available, Regal empowers companies to enhance their support, sales, and operational efficiency effortlessly. With a strong track record, including partnerships with major brands and significant revenue generation for clients, Regal is positioned as a leader in the evolving landscape of AI-driven customer engagement.