Director of Customer Success
TLDR
Design the CS motion from scratch for a mixed consumer and enterprise user base, owning activation and retention metrics.
Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.
About the role
We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.
What you'll do
- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales; lead as a hands-on player-coach.
What we're looking for
- Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
- Ownership of retention and activation metrics with real outcomes.
- Earlier-career energy over big-enterprise process.
How we hire
Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.
Location: in-person, 5 days a week, across our San Francisco and Los Altos offices.
The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.
Annual Salary
$120,000—$200,000 USD
Benefits
Equity Compensation
equity
Health Insurance
comprehensive benefits package
Uare.ai is pioneering the first marketplace for individual AI, allowing users to create and interact with personal digital twins that encapsulate their knowledge, creativity, and experiences. Our platform connects creators and consumers, enabling a dynamic exchange and interaction with living digital versions of themselves, rather than just static chatbots. With innovative technology like our proprietary Human Life Model, we are transforming how people preserve, share, and engage with their personal legacies.