Director of Professional Services

General Responsibilities:

• Establish goals, develop, coach, and manage the team of professional services staff (Project Management Team and  Support Team).
• Lead resource planning, cross-company visibility, and financial tracking for our professional services projects.
• Act as a contributing member of our leadership team helping to define and influence decisions. 

Client and Project Management Responsibilities:

• Oversee all CANImmunize projects through direct project management and oversight of the project management team.  Ensure projects are delivered on-time, within-scope, on-budget with satisfied clients. 
• Oversee all project budgets and invoicing. Design and implement streamlined processes for time tracking and billing. Build knowledge and expertise within the team on budgeting and budget tracking.
• Own and cultivate deep and meaningful relationships with existing clients and prospective clients to ensure all client needs are being met and exceeded where possible.
• Support pre-sales and sales processes through scoping, thought partnership, and interactions with potential clients.
• Ensure all CANImmunize’s support clients are satisfied and SLA’s are met.

Qualifications:

• Minimum of 3 years in a leadership role managing a Professional Services, Consultant, Account Management, or Project Management team in a tech environment.
• Minimum of 5 years project management or consulting experience, preferably in a SaaS company.
• Functional understanding of multiple project delivery methodologies (Scrum, Agile, Waterfall).
• Proven ability to create and maintain collaborative cross-functional relationships and strategic and positive relationships with external leaders of all levels.
• Proven ability to manage multiple multi-million dollar budgets. 
• Skilled at facilitating discussions on issue identification, prioritization, and resolution.
• Authentic, empathetic, and inspiring leader, dedicated to the growth and success of the people with whom you work.
• The strong technical aptitude. 
• Bonus if you have previous experience working within a technology company in the healthcare industry.
• Ability to work in Canada in EST.

Benefits:

• On our team, you will see and feel the direct impact of your work; we are building technology that is already impacting the health of Canadians.
• Work remotely at a company that has been remote-first for years. 
• Competitive Health and dental benefits including; Life insurance, 100% prescription drug coverage, Massage, Physiotherapy, Psychologist, social workers, psychotherapists, Chiropractic and Osteopathy coverage, ​​100% basic Dental coverage, up to $1500/year 
• Salary: 140 - 150K/year, commensurate with experience
• Summer Fridays. CANImmunize takes every second Friday off between June-August (additional 6 days)
• Commitment to your development and growth through in-house coaching from qualified external support and professional development working groups and courses. 
• A challenging and fulfilling opportunity to make a tremendous impact on the vision and success of the company.