Director of Project Management
TLDR
Build delivery governance, risk visibility, and scalable models for enterprise and high-volume software implementations.
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
We're hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization - to build a team of PMs who own delivery end-to-end across our full customer base, a governance system that surfaces risk before it becomes an escalation, and an operating rhythm that makes “on track” a verifiable claim rather than a status update. You'll start by upleveling how we deliver our largest, most complex enterprise implementations, then build out how project management scales efficiently across the rest of our customer base. This is a builder role - you will establish project management as a first-class function here, not maintaining an existing one.
What You'll Do
Own Delivery Governance Across the Full Portfolio
Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.
Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after.
Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.
Build and Lead the PM Organization
Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.
Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.
Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.
Raise the Bar on Enterprise Delivery
Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.
Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.
Drive Operating Rhythm and Visibility
Run a recurring delivery forum reporting progress, risk, and change management status across segments.
Report delivery health, risk, and escalation trends to the VP of Technical Services and CX leadership on a defined cadence.
What You'll Need
8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.
Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) — deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.
Experience designing delivery models that work at more than one scale — you've built or run both high-touch, complex delivery and higher-volume, lighter-touch delivery, and know how those operating models differ.
A demonstrated track record of building a PM function or operating system where one didn't previously exist, or was under-resourced — not just operating inside an already-mature one.
Comfortable being the accountable owner of a project's outcome without owning the technical solution — this is an operational and stakeholder-management role, not an architecture role.
Nice to Have
Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.
Benefits
Notice for Prospective Candidates
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
Benefits
Health Insurance
Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
Learning Budget
Annual Stipends: Dedicated funds for your professional development and caretaking needs.
Employee Resource Groups (ERGs)
Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
Paid Time Off
Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
Remote-Friendly
Fully remote role
CaptivateIQ builds a platform that empowers companies to optimize their sales performance through advanced incentive compensation management. Targeting high-growth businesses, it offers tailored insights and tools to effectively manage sales planning challenges. By focusing on flexibility and data-driven decision-making, CaptivateIQ stands out as a key partner for organizations looking to enhance their revenue strategies.
- Founded
- Founded 2017
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $160M raised