Director of Strategic Partnerships

Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.

At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.

Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.

Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors like D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List  and Forbes’ Cloud 100 list of fast growing startups.

We’re growing and looking to add a (Senior) Director of Strategic Partnerships to the Business Development team. You will own and lead some of our most valuable and strategic enterprise partnerships, in which you will lead all executive-level partner management, manage complex programs, establish and run partnership governance, and develop new initiatives to achieve shared goals and revenue objectives. Your experience in e-commerce platforms or fulfillment will set you up for success at Shippo and we would love to share the opportunity with you.

Responsibilities

• Develop comprehensive partnership strategies with Tier 1, enterprise-level e-commerce partners using excellent business judgment and planning.
• Set and track account activation and revenue targets.
• Identify and drive promotional opportunities.
• Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
• Serve as an expert consultant to our partners; work cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders, empowering them to thrive and grow.
• Provide excellent partner service, research, and market analysis to resolve technical and financial challenges with partners and better represent our users, products, and programs. Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs. Contribute data-driven insights to support recommendations and ensure internal tracking pipelines are current.
• Deliver product execution, monitoring, optimizing, and troubleshooting. Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need.
• Develop renewal and product strategies and negotiate term sheets. Negotiate business terms on renewals and new agreements.

Requirements

• 8+ years of work experience in strategic partnerships, account management, or business development in e-commerce platforms or fulfillment (strong preference) /software/SaaS industry.
• Experience hiring, managing, and retaining a highly functional partner management team.
• Experience working with partners through account management, product management, program management and business development engagements.
• You possess strong relationship-building skills and are apt to see mutually beneficial opportunities with partners in order to best represent our users, products, and programs.
• You are technically oriented and understand APIs.
• Bachelor's degree or equivalent practical experience.

Benefits and Perks

Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!

Flexible policy for PTO and work arrangement

Two 1-week company shutdowns to rest and recharge (summer and winter)

3 VTO days for ShippoCares volunteering events

$2,500 annual learning stipend for your personal and professional growth

Charity donation match up to $100

Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!