Dispatcher / Trip Coordinator

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. Responsibilities:

Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion of all driver activities.

Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments.

Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.

Respond to emergency calls and coordinate the emergency response network.

Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally.

Provide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately.

Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements.

Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.

Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

Requirements:

High school diploma or equivalentProficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.).

Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments).

Background in a leadership, supervisory, or management capacity within fast-paced operational environments.

Previous school busing or transportation experience, either as a driver or dispatcher is a plus.

Knowledge of state DOT/DMV safety rules and company compliance expectations.

Excellent oral and written communication skills with strong interpersonal abilitiesExperience working in a union environment.

Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirableStrong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.