District Manager - GTA/Southwestern Ontario

Knix is not just an underwear company — we're a movement that’s transforming how people feel in their skin. We’re bold, unapologetic, and deeply committed to making everybody feel comfortable and confident. With a fast-growing retail footprint across Canada and the U.S., we're looking for a powerhouse District Manager to lead a portfolio of stores, inspire high-performing teams, and elevate every customer experience. If you're passionate about building inclusive, customer-first retail environments and are ready to lead with heart and hustle, Knix is for you. As the District Manager for Knix, you'll be at the forefront of driving sales growth and leading a passionate team toward exceeding our goals.  As a District Manager at Knix, you will oversee the performance and operations of a group of retail stores across multiple cities. Reporting to the Director of Retail Operations, you will play a key role in shaping our store culture, driving performance, and scaling our customer experience across your region. About You:

People-First: You lead with empathy, build trust quickly, and bring out the best in your team.

Drive for Results:  Drive consistent growth and performance through controllable KPI management and expense control.  Manage gaps in performance, while managing morale and store leader effectiveness.

A Builder: You thrive in growing environments and love setting up processes, coaching talent, and turning good into great.

Accountable & Action-Oriented: You own your outcomes, make data-informed decisions, and act with urgency and clarity.

Customer-Obsessed: You think like a customer and know how to operationalize an exceptional in-store experience at scale.

A Connector: You excel at cross-functional collaboration, communicate with impact, and inspire alignment across multiple levels.

Resilient: You can navigate change with ease, stay grounded under pressure, and remain focused on what matters most.

The Opportunity:

Lead Operational Excellence

Ensure all stores deliver on operational standards, visual merchandising guidelines, and brand experience.

Implement systems and tools to drive efficiency and consistency across locations.

Foster a culture of accountability, safety, and continuous improvement.

Own Financial Performance

Optimize scheduling and payroll, and analyze performance data to drive sales and profitability.

Partner with Store Managers to develop and execute business plans aligned with KPIs and company goals.

Identify growth opportunities and implement strategies to improve conversion, ATV, and other key metrics.

Grow and Empower People

Lead, coach, and develop a high-performing team of Store Managers.

Support hiring, onboarding, and talent development across your stores.

Foster a values-driven culture grounded in inclusion, integrity, and performance.

Build a Customer-Focused Business

Champion the customer experience by ensuring consistency in service and brand standards.

Use customer insights and feedback to shape strategies that deepen loyalty and retention.

Support and model community engagement and grassroots marketing efforts.

Qualifications:

2+ years in multi-unit retail leadership experience, ideally in apparel, lifestyle, or customer-centric environments.

Proven track record of leading high-performing teams and delivering strong financial results.

Experience managing P&L, labor planning, and store operations at scale.

Strong analytical, organizational, and communication skills.

Ability to travel regularly between stores within your region.

A passion for Knix’s mission and a commitment to inclusive leadership.

Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time. 

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.