Driver Operations Associate - Ticket Management
TLDR
Reactivate inactive drivers, optimize availability during peak demand, and track driver initiatives through reports and incentive programs.
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.
What You'll Do:
Conduct regular call-outs to inactive drivers to encourage reactivation.
Collaborate with the Driver Support team to address driver concerns and issues promptly.
Identify and address any deviations from established standards or benchmarks.
Implement strategies to optimize driver availability during peak demand hours.
Create and maintain reports to track the success of driver initiatives.
Implement Panalomoves or similar incentive programs to motivate and reward drivers.
What You'll Need:
Previous experience in operations, supply management, or reactivation roles preferred.
Strong analytical skills with the ability to derive insights from data.
Excellent communication skills for effective interaction with drivers and internal teams.
Proven ability to work collaboratively in a fast-paced and dynamic environment.
Familiarity with the ride-sharing or logistics industry is a plus.
Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.
- Founded
- Founded 2013
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $32M raised