Lalamove
Lalamove

Driver Operations Associate - Onboarding

TLDR

Support applications for partner drivers by verifying documents, following up leads, and ensuring accurate records to enable network growth.

What You'll Do:
  • Callout assigned driver leads to assist and follow-up with the existing driver applications

  • Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that the target is consistently met

  • Validate driver applications to determine approval or rejection based on documented processes.

  • Accurately verify submitted documents, and timely recording of findings

  • Adhoc tasks necessary to hit the targets and/or complete the tasks assigned

  • What We Seek:
  • A passionate customer service professional who can assist our incoming partner riders with their application process
  • What You'll Need:
  • Bachelor's Degree in any discipline is preferred

  • Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)

  • Strong communication skills, customer service, and attention to details.

  • Proficient in Google Workspace (Docs, Sheets, Slides, Forms)

  • Proficient in handling and analyzing data

  • Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.

    Founded
    Founded 2013
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $32M raised
    View company profile
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