Field Account Engineer – BAS / HVAC

Keedian (formerly Tutenlabs) is transforming how buildings operate — combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance.

Our vision is clear: a future where buildings run autonomously, so our clients can focus on what matters most.

Location: Mexico (priority for candidates based in Mexico City, Puebla, Monterrey, Guadalajara )

Travel: This role requires approximately 30% travel to US. Travel is typically planned well in advance to allow for personal planning and, in almost all cases, occurs Monday through Friday, with weekends at home.

Visa: Must currently hold, or be able to obtain prior to employment, a valid U.S. B1/B2 Visitor Visa for business travel to the United States.

What this role is about

We’re looking for a highly hands-on Field Account Engineer to support the execution, troubleshooting, optimization, and long-term reliability of Building Automation Systems (BAS) across multiple client sites.

This role sits at the intersection of:

• BAS controls
• HVAC operations
• field execution
• client support
• system optimization

You’ll work directly with commercial buildings, control systems, field devices, integrations, vendors, and client facility teams to ensure systems actually perform in real-world environments.

This is not a passive engineering role. The work is operational, fast-moving, and execution-heavy.

You’ll be expected to:

• troubleshoot real problems
• respond to field issues
• support deployments and upgrades
• coordinate execution
• improve system performance
• and help clients keep critical building operations running

You’ll work closely with:

• Project Managers
• Implementation teams
• Customer Success
• Vendors and subcontractors
• Client facility and operations teams

If you enjoy solving technical problems, working close to the field, and taking ownership of operational outcomes — this role is for you.

Responsibilities

• Troubleshoot and repair BAS/DDC systems across client sites
• Support commissioning, deployments, upgrades, and system integrations
• Diagnose HVAC controls, communication, and performance issues
• Support BAS programming and configuration activities
• Coordinate field execution with vendors and project teams
• Serve as a technical point of contact for clients
• Document field activities, system changes, and resolutions
• Identify operational risks and system improvement opportunities

Requirements

We are looking for a strong technical profile with real field execution experience:

• 5+ years of experience in BAS, HVAC controls, EMS, or related environments. Hands-on experience with Tridium Niagara / Niagara N4 (is a "must have"), including system configuration, programming, commissioning, and troubleshooting
• Hands-on experience with:
  • troubleshooting
  • commissioning
  • controls programming
  • system integrations
  • field service operations
• Strong understanding of:
  • HVAC systems
  • DDC controls
  • BAS architectures
  • system diagnostics
• Ability to read electrical diagrams and control schematics
• Strong troubleshooting and root cause analysis skills
• Comfortable operating independently in fast-moving environments
• Strong ownership mindset and execution focus
• Valid driver’s license and willingness to travel frequently across the U.S.

Nice to have

• Experience coordinating vendors, subcontractors, or small field teams
• Ability to lead technical discussions and drive execution across multiple stakeholders
  
• Experience supporting multi-site operations or large client portfolios

Benefits

💻 Company equipment

⏰ Flexible schedule

🍰 Day off on your birthday

🌴 PTO

💊 Health insurance plan

🏠 Moving day off

🎓 Support for professional development and training

👥 Referral program

If this sounds like the kind of role where you can solve real operational problems, work directly with building systems, and make a visible impact across large-scale environments — we’d love to meet you. 💙