Field Implementation Manager
TLDR
Lead onsite deployments of a modern TMS at client sites, managing go-live projects, training users, and real-time issue resolution.
Location: Remote - must be located near major airport due to client travel
Type: Full-time
About Toro TMS
We are Toro TMS, a growth-stage startup working to build the modern operating system for trucking. Our focus is squarely on building the best-in-class, end-to-end transportation management software (TMS) for bulk commodity haulers.
The Role
As Field Implementation Manager, you’ll be the face of Toro during one of the most critical moments in our client journey: going live. You’ll lead the deployment of our TMS platform at customer sites, ensuring a smooth transition from legacy systems to Toro’s modern, user-friendly solution. This role blends project management, client training, and real-time problem solving all with a people-first mindset.
What You’ll Do
- Lead onsite implementations of Toro’s platform at bulk trucking terminals, dispatch centers, and warehouses
- Partner with Sales, Engineering, Product and Operations to translate client goals into actionable rollout plans
- Deliver hands-on training to dispatchers, drivers, and logistics managers, making tech feel approachable and useful
- Troubleshoot issues in real time and adapt implementation plans to meet site-specific needs
- Travel to client sites (up to 70%)
What You Bring
- 2-4 years of experience in a client facing role, warehousing, logistics or field-based SaaS implementation
- Strong project management and client-facing communication skills
- Comfort with dynamic environments and a knack for simplifying complex systems
- Empathy for frontline users and a bias toward action
- Willingness to travel and work hands-on with clients
Why Toro
- Be part of a mission-driven team reshaping an essential industry
- A culture that values clarity, warmth, and continuous improvement
- Comprehensive medical, dental, and vision coverage
- Unlimited PTO
- 401(k) policy managed by Empower
Benefits
Equity Compensation
401(k) policy managed by Empower
Health Insurance
Comprehensive medical, dental, and vision coverage
Paid Time Off
Unlimited PTO
Remote-Friendly
Fully remote role
Toro TMS develops an end-to-end transportation management software tailored for bulk commodity haulers, streamlining operations from load management to driver payroll. Our distinctive approach combines modern technology with a focus on delivering tangible improvements for the trucking industry.