Field Service Engineer II

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

This is a hybrid role (work from home and office).  This position will deliver exceptional service across Standard BioTools’ portfolio of products in PCR-based microfluidic and Mass Cytometry systems, serving as the primary customer contact on technical and service-related issues. He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is a field-based regional position with travel required. 

Description:

• Perform installation, maintenance, and repair services on Standard BioTools’ systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Contribute to high-value service related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our CRM business policies, procedures, and reporting.
• 80% travel is routinely required on both a scheduled and unscheduled basis.