Field Service Supervisor - Kansas City
TLDR
Coordinate regional technicians, customer requests, ticket scheduling, parts inventory, technical support, and maintenance services for electric vehicles.
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Position Summary
We are searching for a technically minded professional with administrative, and supervisor capabilities to join the Service Team. This position reports directly to the Regional Service Manager and supports a specific Region of the US. Candidates can be located in cities around the territory being serviced. The person in this role would assume the functions below and other items as the company and position advance.
Position Responsibilities
- Supervisory Role
- Build Relationships with all Technicians and Customers
- Lead new Technician Hiring
- Perform annual reviews and performance coaching
- Manage regional service budget
- Review Technician Expenses and PTO
- Daily Work Scheduling and Reporting
- Manage Open Tickets
- Dispatch and schedule Technician work
- Review and input Closed Ticket information
- Parts and Inventory
- Assist Technicians and Customers with parts identification and sourcing
- Request Estimates and Invoices
- Request Field Parts Shipments
- Organize quarterly field inventory
- Technical Support
- Provide Technical and logistics support to Regional Technicians
- Customer Interface
- Serve as the first call for regional customer Warranty and Non-Warranty requests
- Work with customers to track and schedule PM services
- Promote maintenance labor and parts sales
- Leadership Team
- Participate in both Technical and Non-Technical Leadership meetings
Position Qualifications
- Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
- Supervisory Experience
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them per a schedule
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (PowerPoint, Excel, Word)
- Bachelor’s degree or equivalent experience
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Orange EV is a manufacturer of electric vehicles focused on creating sustainable transportation solutions that benefit both the planet and businesses. We cater to enterprises looking to enhance their fleets with eco-friendly, cost-effective vehicles that align with a greener future.