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Bosta
Bosta

First Mile Hub Supervisor (Banha)

Egypt
Full-Time
On-site

TLDR

Oversee parcel intake, sorting, dispatch, scanning, and handover while leading hub agents, loaders, and drivers.

About the role

We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence.


Job code: New 2026OPER-587 

Responsibilities

  • Supervise and manage the first-mile hub operations, ensuring parcels are received, sorted, and dispatched accurately and on time.
  • Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets.
  • Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence.
  • Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability.
  • Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer.
  • Implement and maintain health, safety, and compliance standards within the hub.
  • Optimize resources (staff, equipment, space) to meet volume demands efficiently.
  • Handle operational issues and escalations, ensuring quick resolution and minimal service disruption.
  • Conduct daily shift briefings, monitor staff performance, and provide training where needed.
  • Generate operational reports and highlight improvement areas to management.

    • Qualifications

  • Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field.
  • 3–4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role.
  • Strong leadership and team management skills with the ability to motivate frontline staff.
  • Knowledge of first-mile/last-mile logistics processes and parcel handling standards.
  • Proficient in using logistics systems, scanners, and MS Office tools.
  • Good communication and problem-solving skills.
  • Ability to work under pressure and manage high-volume operations.
  • Flexibility to work shifts, weekends, and holidays as required.

    • What we offer

  • Opportunity to be part of a fast-growing logistics company.
  • Competitive salary and benefits.
  • Career development and growth within Operations.
  • A dynamic and supportive work environment.

    • Benefits

    Learning Budget

    Career development and growth within Operations.

    Remote-Friendly

    A dynamic and supportive work environment.

    Bosta
    Bosta

    Bosta is an overnight delivery provider focused on E-commerce companies in Egypt and KSA. By leveraging technology, we deliver fast, reliable logistics solutions that enable businesses to track and connect with couriers seamlessly through a unified platform, effectively disrupting traditional logistics models.

    Founded
    Founded 2016
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $1.7M raised
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