Bosta
First Mile Hub Supervisor - ((Maadi))
TLDR
Lead daily pickup operations to ensure on-time collection from merchants and timely transfer to hubs per SLA and route plans.
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Job:
Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.
.Job Code:
Incremental 2026OPSC-077
Job Responisbilities :
- Manage and assign daily pickup schedules for field teams.
- Monitor real-time pickup performance via dashboard or system.
- Track SLA, pickup success rate, and order accuracy.
- Handle escalations from merchants and ensure issue resolution.
- Supervise field coordinators and ensure performance alignment.
- Conduct morning briefings and end-of-day summaries.
- Validate data accuracy in pickup reports and system updates.
- Coordinate with Reverse and Linehaul teams for smooth transitions.
Job Qualifications :
- Bachelor’s degree or equivalent experience.
- 2–4 years of logistics or delivery operations experience.
- Strong leadership and communication skills.
- Knowledge of pickup processes, routing, and KPIs.
- Proficient in Excel and operational tracking tools.
Bosta is an overnight delivery provider focused on E-commerce companies in Egypt and KSA. By leveraging technology, we deliver fast, reliable logistics solutions that enable businesses to track and connect with couriers seamlessly through a unified platform, effectively disrupting traditional logistics models.
- Founded
- Founded 2016
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $1.7M raised
Supervisor