Fulfilment Engineer
The Fulfilment Engineer is responsible for configuring, integrating, testing, documenting, and preparing products for customer delivery following manufacturing. The role ensures customer-specific requirements are accurately implemented and validated before shipment, maintaining the highest standards of quality, reliability, and operational excellence.
The successful candidate will work closely with Manufacturing, Engineering, Supply Chain, Service Delivery, and Customer Support teams to ensure products are delivered correctly configured and ready for deployment.
Key Responsibilities
- Develop work instructions, test procedures, and configuration standards.
- Perform hardware, software, firmware, and network configuration of products based on customer requirements.
- Identify, troubleshoot, and resolve configuration and integration issues. Escalate complex technical problems to Engineering teams.
- Participate in root cause investigations and corrective action activities.
- Maintain configuration records within ERP, CRM, ensuring accurate serial number tracking and product traceability.
- Generate and maintain test reports and configuration documentation.
- Contribute to new product introduction (NPI) and operational readiness activities.
- Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.
Requirements
Education
- Bachelor's Degree, Associate Degree, Technical Certification, or equivalent experience in:
-Telecommunications
-Engineering
-Information Technology
-Electronics
Experience
- 2–5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.
- Experience configuring hardware, software, or network-based products.
- Experience in technical troubleshooting and testing environments.
- Experience working within quality-controlled operational environments preferred.
Technical Skills
- Hardware assembly and configuration.
- Software and firmware installation and upgrades.
- Networking fundamentals including IP addressing, routing, and switching.
- Use of test equipment and diagnostic tools.
- Experience with ticketing, ERP, CRM, or configuration management systems.
- Ability to read technical documentation, schematics, and test procedures.
- Familiarity with Linux, Windows, embedded systems, or network appliances is
Benefits
- Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
- Bonus package
- Career development training opportunities (in house and external)
- Employee Referral scheme
We are innovators, we do what we do because we believe in a connected world. Our mission is to provide innovation that extends the global reach of connectivity for our customers.We are looking for world class talent to join our high-performing team working on cutting edge technology in the satellite communications industry. We are creating ground-breaking technology out of our new offices in Reading, UK. We stand by our company values; PASSION, RESPECT, BOLDNESS, INTEGRITY & CREATIVITY – giving you the opportunity to build your career in an environment where we encourage crisp decision-making, challenging the status-quo, championing your beliefs and ideas, sharing successes (and learning from failures) and working collaboratively with your fellow team members.We are pioneering the introduction of innovative and disruptive low-profile multiple-beam satellite communications terminals for mobile and fixed applications. These highly integrated terminal systems combine elements of new advances in microwave lens optics, phased array antenna technology, and dynamic beam pointing control systems using analog and/or digital signal processing. Our terminal designs operate as fully electronic beam steering systems. Our IP has applications across a wide range of market sectors including: aeronautical, land mobile, maritime, and 5G, providing broadband, multi-beam, two-way communications with dynamic tracking of geostationary and non-geostationary satellites or terrestrial nodes.Don't take our word for it? Here is what some of our employees have to say;"Isotropic has a great work culture and the team spirit is great.""Great people and a fast-moving, innovative working environment.""Good sense of camaraderie and enjoyable and challenging work."To find out what it's like to be part of the Isotropic family, follow our company Instagram account and see what our Isotropians have been getting up to!
- Total raised
- $97M raised