German speaking Customer Support Representative

Responsibilities:

• Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements
• Resolve customer issues and provide efficient, effective solutions in accordance with established protocols
• Document all customer interactions and maintain accurate records within the support management system
• Identify and escalate complex issues to appropriate departments or senior personnel following established procedures
• Follow up with customers to confirm complete resolution of reported concerns
• Maintain professional demeanor while managing multiple concurrent customer requests
• Uphold professional standards within the team and share best practices with colleagues
• Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores
• Provide management with documented feedback on recurring customer concerns and product improvement recommendations

Required:

• Fluent proficiency in German (written and spoken); English language proficiency is advantageous
• Demonstrated professional experience in customer support or customer service operations
• Strong communication and interpersonal skills with the ability to maintain composure under pressure
• Excellent problem-solving capabilities and meticulous attention to detail
• Proficiency with computer systems and Customer Relationship Management (CRM) platforms
• Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment
• Demonstrated empathy and patience in customer interactions
• High school diploma or equivalent qualification.

Preferred:

• Professional experience with ticketing systems or established knowledge of customer support best practices
• Additional language competencies, including English or other European languages.

• Schedule 9:00 - 21:30 (8 hours rotational shift),
• Work remotely