Global Billing Operations Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Global Billing Operations Manager role...

This Job is important because….The Billing Operations Manager is critical in SiteMinder's quote to cash operations. They are responsible for on-time and accurate invoice production, account changes and payments for a global customer base of 38,000+ hotel properties (and growing!).  

The people who are successful in this role…..  Will have proven experience working in Billing, Finance or Revenue Assurance for a global technology company, with an eye for detail and quality. Can lead successful global back-office operations teams to deliver SiteMinders revenue objectives and process improvements as we scale. Can balance BAU operations with project-based work for new products, business improvements and changes required by the business. 

The job is all about…. 

Strong People Leadership. Coach, lead and mentor a talented team of 10 billing analysts in Manila. Celebrate our achievements and create a happy and positive work environment for staff.  

Customer billing and payment experience - Deliver a simple and accurate billing and payment experience for our customers to reduce errors and customer support calls. Drive a billing roadmap of continuous improvements (for customers and staff). 

Invoice Quality – Ensure we meet our customer's expectations by producing accurate invoices. Support external and internal revenue audits as required.

Billing Systems and Stakeholder management - Work with SiteMinder product, engineering, sales, business operations, reporting, support and finance teams to deliver successful outcomes for system changes, new products and enhancements in a constantly changing environment. A change champion. 

What you’ll do…

• Lead, coach, and develop the highly engaged global billing operations team to achieve the best possible business outcome 
• Support the GM Shared Services to achieve SiteMinders revenue and cash flow targets
• On-time and accurate production of invoices (subscription and transactions) for a global customer base
• Work closely with the Billing Support & Collections Manager on customer requests or issues
• Deliver a billing roadmap of automation and enhancements to improve efficiency as we scale
• Supporting external audits - Revenue samples, auditor queries
• Handle B2B subscription changes - New customers, upgrades, cancellations and contract changes in billing
• Transaction Billing - Bill and assure usage based billing
• Adopt the relevant best-practice billing processes, procedures and policies. Where necessary, identify shortfalls and suggest improvements for the operation, procedures, and systems. 
• Deliver a positive billing and payment experience for our customers (and staff).

What you have…

• Min 7+ years experience working in a Billing Operations leadership or similar role for a global company or complex SaaS business. 
• Degree in Finance, Accounting, Technology, Business or similar (or related experience)
• Proven reporting and technical billing system skills. 
• Strong written and oral communication skills in English
• Adaptable and willing to learn
• Experience in Zuora, Salesforce, Tesorio, or similar systems is advantageous.
• Customer and employee engagement focused.
• Able to work in a close team environment where ideas are shared and discussed
• Contribute to the culture of entrepreneurialism and accountability
• Thrive in a fast-paced, agile, fun and dynamic environment

Our Perks & Benefits…

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

#LI-Hybrid