Global Payments Operations Specialist

About Carrot:

Carrot Fertility is the leading global fertility benefits provider for employers and health plans, built to support employees through their lifelong fertility healthcare journey. Companies use Carrot to customize an inclusive fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood and fertility care, reducing healthcare costs and resulting in better clinical outcomes.

The Role:

The Carrot Finance team is growing and we are seeking an experienced Global Payments Operations Specialist to join our talented team of Finance professionals. In this role, you will manage the movement of client funds and ensure accurate and on-time money transfers. 

You will facilitate all activity related to international and domestic inbound/outbound payments via payment origination networks, process and communicate ACH returns and NOCs, research and resolve OFAC checks, and maintain tracking of payment activities. You will support, troubleshoot, and resolve issues that arise independently or with minimal oversight. The ideal candidate will possess a strong attention to detail and have a capacity for multitasking all while maintaining a high level of accuracy.

The Team:

The Payment Operations Team is a small, but growing group within Carrot Finance, focusing on cash operations, improving processes, and maintaining reliable controls all while meeting deadlines. The Team reports to the Controller and works collaboratively and cross-functionally to support Carrot’s rapidly growing global business.

Minimum Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration or related field
• 3+ years of professional experience in banking, treasury or payment operations
• Experience creating and executing ACH, Wire, and Foreign Currency denominated payments 
• High level of integrity, initiative, motivation and curiosity
• Well-organized and exceptional written and verbal communication skills

Preferred Qualifications:

• 5+ years in accounting, finance or treasury with cash management experience
• Knowledge of Nacha, IAT, PPD, CCD and OFAC guidelines
• Experience working with high-volume money movement or transactional payments
• Ability to handle highly sensitive and confidential information in a professional manner
• Experience with payment processors like Stripe, Modern Treasury, and PayPal
• Experience performing outbound funds transfer verification for fraud-risk
• Ability to work with cross-functional teams
• Experience completing account reconciliations and ad-hoc reporting
• Intermediate level of knowledge of Excel and/or Google sheets
• Work well under pressure and consistently meet strict deadlines
• Strong analytical and problem-solving skills with the ability to prioritize and sort through high levels of complexities under minimal supervision

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $76,000 - $91,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. 

Why Carrot?

Founded in 2016, Carrot now supports 400+ companies and is available in more than 120 countries across North America, Asia, Europe, South America, and the Middle East. Carrot has been honored by Fast Company as one of the Most Innovative Companies of 2022, recognized for its commitment to diversity, equity, and inclusion as a gold winner in the inaugural Anthem Awards, and named to Fierce Healthcare's Fierce 15 list highlighting the most promising healthcare companies. Additionally, Carrot is certified as a Great Place to Work and an Age-Friendly Employer.