Ground Control Manager

The Ground Control Manager is the ultimate host. You are responsible for overseeing all efforts related to culture including general office operations to ensure a welcoming, functioning, positive, productive, inspiring, supportive, safe, and well-maintained workplace for all. As the ultimate host you anticipate needs, have a pulse on the feeling of the office and take action on initiatives that will connect the office to our mission and values, and improve morale.

The Ground Control Manager works across a diverse group of stakeholders (global, regional and local) and subject matter experts including: Ground Control, Workplace (Facilities, Food, Safety+Security), Environments, ITX, Talent, Real Estate & Construction, etc. You are a key partner to the local office leadership.

Your primary focus areas are office culture and operations. You will maintain a productive and inspiring workplace for all and make sure that the day-to-day operations of the office run seamlessly. You will bring the culture to life and connect the team to our mission, values and each other through hosting, gathering, and communicating.

Tasks & Responsibilities

• Sole Employee Experience point of contact for the office. Local POC for all elements related to the Employee Experience coordinating all related work and representing many other functions in your office.
• Be a host & a central resource for both guests and employees alike.

• Maintain a space that is clean, functional, inspiring, productive, safe, welcoming and uniquely Airbnb.
• First point of contact for all office operation issues, follow protocol and operating procedures set and supported by the regional and global office operations teams (Facilities, Safety and Security, Food, ITX, Talent, Recruiting, and Finance teams).
• Implement a food program tailored to the local office that drives culture and cohesion for the team and maximizes the investment.

• Culture and Core Values champion, nurturing and growing the local Airbnb culture.

• Oversee all elements of office programing from local strategy through execution for events and programs including: event design and planning, coordinate event set-up and breakdown, organizing program and events supplies and records, source vendors and venues as needed and tracking impact.
• Execute or support the team in creating recognition moments around Airbnb milestones (anniversaries, etc), impactful contributions, personal, milestones and maintain a DIY celebration station to encourage employees to implement moments on their own.
• Manage the allocated GC budget and leverage any additional local office and department budgets to implement programing.

• Build and manage a local communications strategy that keeps the office connected to each other and to the wider business curating content from your site and sharing it through our global channels system and re-sharing global content with a local lens.
• Oversee execution of call site comms including: hosting world@ viewing parties, sending a weekly office newsletter, coordinating team meetings, keeping aliases up to date, managing local digital display content, etc.
• Partner with local Social Impact and Wellness ambassadors and local Airfinity groups on programing and support as needed.

Requirements

• A minimum of 6+ years of relevant experience in a fast moving, dynamic, office management role that required projects and events management and general everyday office operations or 2+. years in relevant education.
• You are proficient in working with leaders, drafting comms, change management, project management, and English.
• You have a deep understanding of how businesses is conducted in local city and country and understand local nuances.
• Working experience in start-ups, dynamic and innovative environments.
• You possess outstanding attention to detail and take pride in work that is done well.
• You know how to combine excellent communication and interpersonal skills in your day-to-day job.
• You love to create; good is never good enough for you. You never get tired of improving things.
• You are highly independent and driven.
• Able to juggle tasks & prioritize.
• You naturally leverage proactivity, enthusiasm and organization skills to achieve your goals.
• You are passionate about the Airbnb community and culture.

                                            ****Please submit your CV and application in English****