Group Director- Strategy & Technology Operations

JOB ACCOUNTABILITIES

A. Strategy Execution & Business Alignment

• Translate business and technology strategy into clear, outcome-driven execution priorities 

• Ensure all major initiatives are aligned to measurable business value (revenue, cost, CX, efficiency) 

• Drive clarity of ownership, success measures, and expected outcomes across leadership 

B. Organizational Performance & Insight

• Establish a single, executive-level view of performance across Logistics Technology 

• Synthesize inputs from Product, Engineering, and PMO into actionable insights for leadership 

• Identify performance gaps, risks, and trade-offs; recommend corrective actions 

C. Cross-Functional Integration & Execution Effectiveness

• Align Product, Engineering, Architecture, Finance, HR, and PMO to operate as an integrated system 

• Resolve cross-functional friction, misalignment, and prioritization conflicts 

• Act as a neutral operator to ensure decisions translate into execution 

D. Financial & Operational Discipline

• Drive financial rigor across budgeting, forecasting, and cost management 

• Ensure alignment between investment decisions and business outcomes 

• Oversee headcount planning, vendor spend alignment, and resource optimization 

E. Executive Operating Cadence & Decision Support

• Run the leadership operating rhythm (business reviews, performance discussions, strategic forums) 

• Prepare decision-ready insights for EVP and leadership team (trade-offs, capacity, priorities) 

• Ensure leadership discussions are outcome-focused and lead to clear actions 

F. Organizational Effectiveness & Continuous Improvement

• Identify structural inefficiencies and improvement opportunities across the organization 

• Drive adoption of consistent ways of working across domains 

• Enable a culture of accountability, transparency, and outcome ownership

QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications

• Bachelor’s degree in engineering, Business, or related field 

• MBA or equivalent preferred 

Experience

• 12–18 years in strategy, operations, or transformation roles within technology organizations 

• Experience working in large, complex, global environments 

• Proven ability to operate at executive level (CIO/CTO/EVP interface) 

• Experience driving cross-functional alignment and organizational transformation 

Core Skills

Functional:

• Strong understanding of product, engineering, and technology operating models 

• Financial acumen (budgeting, forecasting, cost management) 

• Strategic planning and execution alignment 

• Data-driven performance management 

Leadership:

• Strong executive presence and ability to influence without authority 

• High judgment and structured problem-solving capability 

• Ability to operate in ambiguity and drive clarity 

• Strong stakeholder management across senior leaders 

• Bias for action and accountability

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