Hardware Support Engineer

What You'll Do:

• Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.
• Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.
• Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
• Contribute to the development and implementation of hardware maintenance processes and best practices.

What We’re Looking For:

• Minimum of 3 years of professional experience in IT, with a focus on hardware support.
• Excellent understanding of server architecture and components of PC hardware.
• Proven experience in diagnosing and troubleshooting hardware issues to resolution.
• Basic Linux/Unix knowledge.
• Familiarity with fundamental networking concepts, including network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.
• Familiarity with GPU clusters HW troubleshooting.
• Ability to independently identify and implement solutions for hardware-related challenges.
• Strong multitasking skills and effective time management abilities.
• Proficient English language skills (at least Intermediate level).

Nice to Have

• Familiarity with equipment from HP, DELL, Supermicro, Gigabyte, Arista, Cisco, APC.
• In-depth understanding of the operation of network and server equipment, as well as data center infrastructure.
• Experience with BASH, Python and AI to automate tasks.
• Enthusiasm for process automation and a proactive approach to enhancing efficiency.
• A strong desire to learn and stay updated with the latest advancements in hardware and technology.

Benefits:

At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work: 

• Competitive compensation 
• Flexible working hours and hybrid or remote options, depending on your role 
• Work from anywhere in the world for up to 45 days per year 
• Private medical insurance for you and your family* 
• Extra paid vacation and sick leave days* 
• Support for life’s important moments and celebrations 
• Language courses to help you connect and grow 
• Modern, welcoming offices with snacks, drinks, and entertainment* 
• Team sports and social activities* 

*Benefits may vary depending on your location. 

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.