Health & Fulfillment Operations Internship, Rwanda

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments, and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

About You and The Role

As a Health & Fulfillment Operations Intern, you’ll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner.At Zipline, we believe that where you live should not influence your access to vital medical supplies.  If this opportunity sounds like something you’d want to be a part of, then keep reading.

What You'll Do

As a Health & Fulfillment Operations Intern, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By interning with us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

• Customer Care Agent Tasks: You will be the first point of contact when it comes to fulfilling orders from customers,  ensuring they have a high quality and excellent experience.
• Customer Service & Order Fulfillment: You will be the first line when it comes to fulfilling orders from customers, ensuring they have high quality, and maintaining an excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders
• Warehouse Operations Duties
• Properly process and prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery in a timely manner and using proper procedures.
• Ensure that all Inventory returning of blood and Medical products is done smoothly following the right procedures and proper documentation as indicated in their specific SOPs
• Proper  Inventory cycle count whenever we receive a new inventory to reconcile the physical stock with the inventory present in the fulfillment system

What You'll Bring

• Preferred: Diploma or Bachelor’s in Sciences preferably in Nursing, Biomedical Laboratory, Biochemistry or Public Health
• Excellent in time management
• Excellent organization skills and attention to detail
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow

WHAT ELSE YOU NEED TO KNOW

• Must be willing and able to work nights/weekends
• The internship is based at one of our distribution centers in Rwanda
• Must be willing to relocate to any of our distribution centers in Rwanda

EMPLOYMENT TYPE: This is an internship for 3 months

DEADLINE FOR APPLICATION: Friday, March 8, 2024 - 12:00 pm CAT.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.