Helpdesk Engineer – Windows / Microsoft 365
TLDR
L1 helpdesk role supporting Windows desktops and Microsoft 365 tools for a small investment fund, handling onboarding, access management, and incident resolution.
We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.
Key Responsibilities:
- Provide L1 desktop and application support for Windows users.
- Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
- Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
- Assist with user onboarding, offboarding, password resets, MFA, and access requests.
- Handle basic Azure AD / Entra ID user administration.
- Support file transfers, FTP/SFTP access, shared drives, and permission issues.
- Document tickets clearly and escalate L2/L3 issues when required.
- Communicate professionally with business users, including senior investment staff.
Required Skills:
- Strong Windows 10/11 desktop support experience.
- Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
- Basic understanding of Azure AD / Entra ID.
- Familiarity with FTP/SFTP and file transfer troubleshooting.
- Excellent spoken and written English.
- Strong ticket documentation and follow-up discipline.
- Prior experience supporting financial services or investment firms is a plus.
Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund
Vichara builds advanced systems and solutions specifically for the financial services sector, catering to some of the largest investment banks and hedge funds globally. Our products empower these institutions to optimize operations and enhance decision-making in a highly competitive market.