HomeMade | Clinical Care Advisor - Registered Nurse

This role is for HomeMade - a related entity of Mable

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. 

We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.

To find out more, click here.

Your Role

Reporting directly to the Clinical Manager, you will be responsible for leading the delivery of high quality support and experience to HomeMade customers by fostering good relationships with customers, and their support network while providing clinical consultation, advice and case management support.

Given HomeMade is a relatively young business offering something new in the HCP marketplace, you will have the ability to identify opportunities for service innovation and take a proactive approach to implementation whilst the business continues to grow rapidly - and we aren't kidding when we say rapidly.

Some of your responsibilities will include and are not limited to: 

● You will be a primary point of contact for consumers, informal carers and service providers in the HomeMade network.

● Undertaking a collaborative and goal orientated approach to developing and updating support plans with customers. 

● Maintain oversight over customers outcomes and changes in circumstances. 

● Provide support with clinical supervision, assessment and recommendations for customers accessing HomeMade services. 

● Act as a consultant to the Support and Services team to identify and articulate medical needs and interventions. 

● Upholding and delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards. 

● Participate in, contribute to and implement quality improvement and risk management into all aspects of service. 

● Working closely with customers and Service Providers to onboard the customer and their team to self-management. 

● Support the Clinical Manager in monitoring the standards of support management within the growing Customer Support team. 

Our ideal candidate

To be successful in this role, you will be a Registered Nurse with demonstrated experience within the Home and Community Care space, ideally focusing on Aged Care. Having a well-developed understanding and the ability to delivery clinical support and case management is essential.

Customer service will sit at the heart of what you do, so you'll have strong communication skills and the ability to work closely with our HCP Customers.

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

The values we live by

🫶🏼PUT PEOPLE FIRST - People and relationships matter most

🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent

💡BE BOLD - With a vision to imagine and create a brighter future

Life at HomeMade

🏠 Hybrid set-up - Work from home or in the office (depending on what suits your circumstance). Our Head Office is situated within the Hilton Hotel, in Sydney's CBD.

💕 We care - Be surrounded by a supportive, family-friendly working environment.

🪴 Keep growing with us - Ongoing career development opportunities.

🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

🙋🏼‍♂️ Volunteer day - One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!

🌴 Wellbeing day - Enjoy a paid day each calendar year to focus on your health and wellbeing.

❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family.

👨🏻‍👩🏻‍👧🏻‍👦🏻 Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

We are one

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

Reach Out

One thing about HomeMade is we love to chat and we aren’t ready to give up that human touch. If you have any queries or questions about the opportunity or would like to have a confidential discussion.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.