Homemoves and Retentions Advisor
TLDR
Manage inbound calls for moving customers, account closures and service retention while meeting call-handling and conversion targets.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Benefits
Education Stipend
A full induction and equipment provided with all costs covered by UW
Learning Budget
Ongoing learning, development and training to ensure you thrive in your role
Employee assistance program
Employee Assistance Programme including free counselling and legal advice
Paid Time Off
Enhanced family-friendly policies, designed to help you and your family thrive.
Remote-Friendly
Fully remote role
Utility Warehouse simplifies managing household expenses by offering a single platform for energy, broadband, mobile, and insurance services, all bundled into one bill. Targeting customers looking for convenience and savings, we aim to help people save time and money while growing our reach to double our impact.