Host, The Dormy Clubhouse

Come and join us...

One of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking a positive, welcoming and confident Restaurant Host to join our Dormy Clubhouse team. 

In a space with more than a touch of vibrancy, overlooking our immaculate greens and the rugged Perthshire countryside, the Dormy Clubhouse is a 500 daily cover, informal bar and restaurant serving breakfast, lunch and dinner. Expect personality and charm from the relaxed service, creating a familiar atmosphere for the whole family to enjoy dishes from grill classics and comfort food, to tandoor specialities and fresh pizzas.

We are open to having a conversation with you around flexible working.

Here's a bit more detail on what we see you doing in this role:

• You’ll be the warm and welcoming face of The Dormy Clubhouse, building strong relationships with members and guests alike
• Greeting, seating and distributing menus to guests with charm and attentiveness
• You’ll managed the seating chart, waiting list and continuously communicate with your Dormy team
• You’ll take pride in all tasks you complete, being an essential member of the Clubhouse service team ensuring we’re setup for success
• Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to dealing with their issues in a positive way
• You’ll maintain the highest standards of service, space preparation and presentation throughout the restaurant
• Playing a significant part in making sure the restaurant operation runs without a hitch, and our service exceeds expectation
• Have an excellent knowledge of the wider estate and the facilities available to our guests
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay 5 star in every way

The kind of person we're looking for:

• Having had experience within a 5* hospitality environment would be ideal, however having a great attitude is essential
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• An early bird some days and a night owl other, working flexibly during the week and weekends
• A keen eye for detail, an organised approach and willingness to exceed guest expectation
• You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us
• You have a high level of resilience and the ability to deal with fast-paced environments is essential
• You’re a sociable person – both towards the guests you’re looking after and your fellow colleagues
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

• The on target earning potential for this role is £26161.20 / year, comprising of a base rate of £10.50 per hour, £21,294 annual salary, and the expectation of around £2.40 per hour additional in gratuities.
• You’ll be paid every hour worked
• We offer a range of contracted hours to suit you
• Our colleagues working on average 39hrs per week assume an additional £400+ per month in gratuities.

We’re proud to pay the Real Living Wage for every role across the estate

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
• Friends & Family rate of £95.00 B&B per night
• Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chicago and LA for just £45 per room, per night
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym

If you are our next Restaurant Host, please forward your most recent CV to us today!