Hotel Front Desk (Service Representative)

Responsible for registering and settling of guest accounts. Including, resolving problems arising from guest complaints, reservations, room assignment activities, and unusual requests. Reports directly to Assistant Hotel Managers / Hotel Manager.

• Register and checkout guests accurately and in a timely manner
• Answers inquiries pertaining to hotel policies and services.
• Be able to handle cash, checks, or credit cards from guests and record transactions.
• Be able to assign, select, and do room changes in a complete, accurate, and timely manner
• Knowledge of room availability at all times, for future and present dates
• Upselling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel
• Exceptional attitude
• Perform other duties as assigned

Requirements

• Must read, write, and have oral proficiency in English.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• Able to remain calm and professional in a busy environment.
• Previous 4 Star / 4 Diamond hotel experience a plus.
• Ability to deal with difficult situations.
• Ability to add, subtract, multiply, and divide in all units of measure

Benefits

When you become a part of “Pala Pride,” in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:

• Promotional Opportunities
• Training and Development Opportunities
• Group Medical, Dental, and Vision Plans
• Employer Paid Life and Disability Insurance
• Voluntary Life and Disability Plans
• Flex Plans for Medical and Child Care
• 401 (k) Retirement Savings Plan
• Flexible leave programs
• Paid time off for Bereavement and Jury Duty
• Employee Assistance Program (EAP)
• Direct Deposit
• 17 days of Paid Time Off in the first year of employment
• Paid Holidays
• Free Meals
• Free Parking
• Discounts to local attractions
• Eligibility for the various benefits offered above may differ based on job classification and length of service.