Implementation Engineer (U.S.)
TLDR
Lead SaaS implementation by configuring CRM integrations and call-recording ingestion, guiding product setup, troubleshooting issues, and accelerating onboarding.
Degree: Computer Science or related bachelor’s
Experience: 3+ years SaaS implementation experience
Responsibilities:
• Configure CRM integrations (HubSpot, Salesforce)
• Implement call-recording ingestion (Gong, Clari, Teams)
• Support product configuration for U.S. accounts
• Troubleshoot technical issues
• Lead implementation process alongside CS
• Reduce onboarding time to < 5 days
Hive Learning empowers organizations to enhance their talent's skills at scale through adaptive courses tailored to specific business needs. Targeting a diverse range of audiences, we leverage our proven methodologies and the latest advancements in Gen AI to facilitate millions of peer learning interactions globally. What sets us apart is our commitment to continuous improvement and genuine relationships, ensuring impactful learning experiences.