Implementation Sales Engineer Mid-level

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

Your day-to-day impact:

• Act as the main technical point of contact for all implementation-related activities throughout the client integration lifecycle.
• Facilitate account setup, provide hands-on technical support, and guide Merchants through testing and pre-launch activities.
• Manage the merchant's journey through integration until the solution is fully adopted and successfully ramped up.
• Troubleshoot and resolve complex Merchant-reported technical integration problems and system configuration issues.
• Handle post-live communication and follow-ups with merchants, ensuring operational stability.

Must-haves to shine in this role:

• Relevant experience in system integrations and a deep, practical understanding of APIs (REST, SOAP, webhooks) and data exchange formats.
• Excellent communication and interpersonal skills with the ability to translate highly technical terms into clear business language for non-technical stakeholders.
• Proven ability to quickly assess, diagnose, and troubleshoot complex integration issues in a live environment.
• Effective time and project management skills to work independently and manage multiple parallel customer implementations.
• Fluency in English.
• Ability to successfully interact and dynamically adapt to communication styles across all audience levels (technical staff, managers, and executives).
• Familiarity with database technologies and querying languages (e.g., SQL).

Bonus points if you have:

• Prior experience in the Payments or Fintech industry).
• Experience with software development or scripting languages (e.g., Python, JavaScript) to aid in prototyping or troubleshooting.
• Strong presentation skills for internal and external business units.
• Experience working with CRM systems and project management tools.
• Fluency in Spanish.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!