Implementation Specialist (SaaS Healthcare)
TLDR
Play a key role in customer implementation projects in a SaaS healthcare company, from onboarding through go-live, driving successful outcomes in a dynamic environment.
Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.
Requirements
Job Responsibilities
- Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
- Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
- Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
- Train customers on the use of the software, including best practices and workflow optimization
- Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
- Coordinate collaboratively with internal teams to meet project milestones
- Ensure a smooth transition from implementation to Customer Success
Qualifications
- Bachelor's degree - Nursing Informatics degree a PLUS
- 2+ years software implementation experience
- Prior experience in a healthcare or health IT environment strongly preferred.
Skills
- Project Management
- Critical thinking and problem-solving
- Strong time management and organization
- Excellent verbal and written communication
- Empathy
- Customer Service mindset and focus
- Curiosity and self-motivation
- Confidence and resilience
Benefits
We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!
401(k), Unlimited PTO, Health Insurance and....
100% remote! You can work from ANYWHERE!
Salary Range: $50,000-$60,000 per year
Benefits
Health Insurance
Paid Time Off
Unlimited PTO
Remote-Friendly
100% remote! You can work from ANYWHERE!
Dossier builds SaaS solutions specifically designed to enhance employee competency management within healthcare systems and hospitals. Our software tackles the complexities and inefficiencies faced by health organizations, making compliance and performance tracking streamlined and effective.