Insurance Business || Team Lead - AM SPOC

Key Responsibilities

• Manage and handle customer accounts efficiently

• Respond to and manage WhatsApp communication, sales calls, and sales emails

• Make outbound and inbound customer calls

• Coordinate and connect with doctors as required

• Ensure timely follow-ups and resolution of customer queries

• Maintain accurate records and reports using MS Excel

• Meet service and sales-related targets

• Be flexible to extend working hours, work on Sundays and government holidays when required.

• Should be comfortable for travelling to visit clients, or meet the external stakeholders.

Required Skills & Qualifications

• Minimum 2–3 years of experience in account management within the insurance industry

• Hindi language proficiency is mandatory

• Knowledge of multiple languages is preferred

• Strong verbal and written communication skills

• Proficiency in MS Excel

• Ability to multitask and manage high-volume communication

• Customer-focused with a problem-solving mindset

Preferred Attributes

• Experience handling customers through digital platforms (WhatsApp, email, calls)

• Comfortable working in a fast-paced environment

• Willingness to work flexible schedules