VitalHub
Intern - Application Support
TLDR
Support 24/5 operations for global clients, troubleshooting VitalHub product suites and upholding SLA/OLA commitments.
Key Responsibilities
- Work on 24/5 operations, including local holidays and weekends. Roster basis shifts will be allocated. (Morning [4.30am -12.30pm] / Day [11.00am – 8.00pm] / Night [7.30pm – 4.30am]).
- Work with international clients and the internal development teams to troubleshoot and resolve issues in the VitalHub product suites.
- Ensure compliance for given SLAs and OLAs.
Qualifications & Experience
- Undergraduate in Computer Science, IT or equivalent qualification.
- Excellent communication, presentation, interpersonal and negotiation skills with ability to converse with clients in other countries.
- Strong analytical, problem-solving, and decision-making skills with ability to troubleshoot issues on the applications and their environments.
- Possess relevant computer literacy.
- Knowledge with SQL is an added advantage.
- Ability to work independently with an open and flexible mindset.
VitalHub develops an integrated technology platform that streamlines the complete patient journey for healthcare providers worldwide. Our solutions enhance care coordination, data capture, and patient flow across various services while ensuring centralized data integration to improve outcomes and reduce inefficiencies in the healthcare system.
Customer Service