Prepare for your Deal Desk Manager interview. Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
The interviewer may ask this question to assess your knowledge of the operations of a deal desk and how it relates to your previous experience. Use examples from your experience to highlight your understanding of the role’s responsibilities, including interacting with clients and managing staff members.
Answer Example: "In my last role as a deal desk manager, I was responsible for overseeing all aspects of the operation, including managing the team of sales representatives, ensuring they were meeting their quotas and providing feedback on their performance. I also worked closely with clients to ensure they received timely responses to their questions and concerns and were satisfied with our services. In addition, I monitored the company’s sales reports to ensure we were meeting our goals."
This question can help the interviewer determine if you have the skills and experience needed for this role. Use your answer to highlight some of the most important skills for a deal desk manager and explain why they are important.
Answer Example: "As a deal desk manager, I believe the most important skills to have are communication, organization and problem-solving. Effective communication is essential for communicating with other members of the team and clients. Organizing information and tasks is also important so that I can keep track of everything going on in the department. Finally, problem-solving skills are necessary for solving any issues that arise."
The interviewer may ask this question to assess your ability to manage a large volume of customer inquiries at once. This can be a challenging task, as deal desk managers are often responsible for handling multiple customer requests at once. To answer this question, explain how you plan your workday to ensure you can complete all tasks within the given time frame.
Answer Example: "Absolutely. I have experience working with high volumes of customer inquiries, and I know how important it is to prioritize tasks so I can provide the best customer service possible. To manage this, I always create a schedule ahead of time so I know which customers need attention first. This helps me ensure that all customers receive an equal level of care."
The interviewer may ask this question to learn more about your customer service skills. Use examples from previous roles to highlight how you helped customers find what they were looking for, whether it was through online search tools or other resources.
Answer Example: "I’ve found that one of the best ways to help customers find what they need is by asking them questions about what they’re looking for. This helps me understand what they’re looking for in more detail, which helps me find the best match for their needs. For example, if a customer is looking for a specific type of product, I’ll ask them questions like what color they want or what features are most important to them. This helps me find products that match their criteria."
This question can help interviewers understand how you would handle a challenging situation. Use examples from your experience to show that you can remain calm under pressure and resolve conflicts effectively.
Answer Example: "I would first try to understand what caused their frustration and empathize with their situation. I would then work with them to find a solution to their problem that meets their needs without sacrificing the company’s goals. If necessary, I would contact my team members to help me resolve the issue as quickly as possible."
The interviewer may ask this question to learn more about your leadership skills and how you’ve managed a team in the past. Use examples from your experience to highlight your communication and leadership skills, as well as how you motivated your team members to work hard.
Answer Example: "In my last position as a deal desk manager, I was responsible for managing a team of five customer service representatives. We worked together to ensure that all incoming calls were answered within three rings and that each caller received a high level of customer service. To ensure that my team was able to handle the workload, I created weekly schedules that outlined which calls each representative would answer. I also held weekly meetings where we discussed any issues or concerns they had so that we could work through them as a team."
The interviewer may ask this question to learn more about your customer service skills and how you apply them in the workplace. Use examples from previous roles that highlight your ability to provide excellent customer service, including communication skills, empathy and problem-solving abilities.
Answer Example: "In my last role as a deal desk manager, I had a customer who was having trouble downloading an e-book they purchased. The customer contacted me via email, and I responded within five minutes. We then had a phone conversation where I walked them through the steps to download their e-book. After they still had trouble, I offered to personally come to their house and help them download the e-book."
This question helps the interviewer understand how you would manage your time and prioritize tasks. Your answer should include a list of important responsibilities and how you would approach each one.
Answer Example: "As a desk manager, my priorities would be to ensure that our team is organized and efficient in handling incoming calls and emails from clients. I would make sure that my team has all the information they need to answer questions and resolve issues quickly. I would also make sure that we have an effective communication system in place so that everyone is up-to-date on current projects and developments."
This question can help the interviewer understand how you handle challenges in your work. Use your answer to highlight your problem-solving skills and ability to find solutions.
Answer Example: "If I were unable to help a customer find what they were looking for, my first step would be to ask them if they were sure they were looking in the right place. If they were sure, then I would look into other resources we have available to see if there is another way to find what they’re looking for. If not, I would ask the customer if there is anything else we could do to help them."
